Privacy Policy

At SearchNextFlight.com, we understand that travel plans can change unexpectedly. Our Cancellation and Refund Policy outlines the terms and processes for canceling flight bookings and requesting refunds. Please review this policy carefully before making any bookings on our Platform to ensure you understand your rights and responsibilities. This policy is subject to the terms and conditions of the airlines and service providers involved in your booking.

1. Booking Cancellation

• Non-Refundable Tickets: Most flight tickets offered on SearchNextFlight.com are non-refundable, as determined by the airline’s fare rules. Non-refundable tickets typically do not qualify for cash refunds but may offer credits for future travel with the same airline, subject to the airline’s policy and validity period.
• Refundable Tickets: Some airlines provide refundable tickets, which may allow partial or full refunds upon cancellation. Refund eligibility and conditions vary by airline and ticket type.
• Cancellation Requests: You may request to cancel your booking at any time, subject to this policy and the airline’s terms. Cancellations must be submitted through our Platform or by contacting customer support at sales@searchnextflight.com.
• Timing: Cancellation requests for refundable tickets must be submitted before the flight’s departure time. Late submissions may result in a “no-show” status, which typically voids refund eligibility.
• No Guarantee: We do not guarantee cancellation approval or refunds, as these are governed by the airline’s policies. You are responsible for reviewing the specific fare rules during booking.
• Airline Credits: If a refund is not available, some airlines may offer credits for future travel. These credits are subject to airline restrictions, such as expiration dates or fare differences. Contact the airline directly for details on redeeming credits.
• Role of SearchNextFlight.com: As a flight booking platform, we facilitate cancellations but do not control airline policies. All cancellation and refund processes are subject to the airline’s rules.

2. Cancellation Fees

• Airline Fees: Cancellation fees vary by airline, ticket type, and fare rules. These fees, if applicable, will be deducted from any refund or credit amount. Flexible tickets may have lower or no fees, while non-refundable tickets often incur penalties.
• Service Fees: SearchNextFlight.com may charge a non-refundable service fee for processing cancellations, which will be disclosed during the booking or cancellation process. This fee is separate from airline-imposed fees.
• Flexible Bookings: For bookings labeled as “flexible” by the airline, cancellations within the permitted period may incur reduced fees, as outlined by the airline’s policy.
• Non-Refundable Bookings: Non-refundable bookings typically do not allow refunds or modifications. Review the fare rules carefully before confirming such bookings.

3. Cancellation Period

• Flexible Bookings: For tickets with a flexible cancellation policy, you may cancel or modify your booking up to the airline’s specified deadline (e.g., a few hours or days before departure). Check the airline’s terms during booking for exact deadlines.
• Non-Refundable Bookings: Non-refundable tickets generally do not permit cancellations or refunds. Some airlines may allow credits or changes for a fee, subject to availability.
• No-Show Policy: Failure to cancel before departure or arrive for your flight may result in a “no-show” status, rendering the booking ineligible for refunds or credits, unless otherwise permitted by the airline.

4. Cancellation Process

• Online Cancellation: To cancel a booking, log in to your SearchNextFlight.com account, navigate to the “My Bookings” section, and follow the cancellation instructions. You will need your booking reference number.
• Customer Support: If you encounter issues with online cancellation or have questions, contact our customer support team at sales@searchnextflight.com or (855) 215-0496 for assistance. Provide your booking reference number for faster processing.
• Verification: Ensure all cancellation requests include accurate details to avoid delays. We will coordinate with the airline to process your request.

5. Refund Eligibility

• Airline Policies: Refund eligibility is determined by the airline’s fare rules and ticket type. Most bookings on our Platform are non-refundable, but some may qualify for full or partial refunds or credits.
• Review Terms: You must review the airline’s cancellation and refund policies before booking, as these vary by carrier, route, and fare class.
• Trip Protection: If you purchased trip protection (e.g., travel insurance) through a third-party provider, you may be eligible for refunds under specific conditions (e.g., cancellations within 10 days of purchase, if permitted). Review the insurance policy for details.

6. Refund Process

• Request Submission: Submit cancellation requests via the Platform or customer support. For refundable tickets, requests must be made within the airline’s specified timeframe (e.g., within 24 hours of booking for some fares).
• Processing Timeline: Refunds, if approved, are processed by the airline and may take 60-90 days from the cancellation request date to reflect in your account, depending on the airline and payment method.
• Refund Method: Refunds are issued to the original payment method used during booking. Partial refunds may apply for eligible bookings, with fees (e.g., cancellation or service fees) deducted.
• No-Show Refunds: If marked as a “no-show,” refunds are typically not available unless the airline permits exceptions. Contact the airline for clarification.
• Service Fees: Any service fees charged by SearchNextFlight.com are non-refundable, even for refundable tickets.
• Notification: We will notify you via email once your cancellation request is processed and inform you of refund eligibility or credit issuance. Use the reference number provided for future correspondence.

7. Modification of Booking

• Modification Requests: You may request changes to your booking (e.g., flight dates, times, or passenger details) through the “My Bookings” section or by contacting customer support. Modifications are subject to airline policies, availability, and may incur fees or fare differences.
• Fees and Charges: Modification fees, fare differences, and service charges may apply, as determined by the airline and disclosed during the process.
• Non-Refundable Tickets: Non-refundable tickets may not allow modifications, or changes may be restricted to specific conditions (e.g., same airline, within a validity period).

8. Force Majeure and Exceptional Circumstances

• Unforeseen Events: In cases of force majeure (e.g., natural disasters, government travel restrictions, or airline disruptions), cancellations or refunds are subject to airline policies. We will work with the airline to accommodate changes where possible.
• Communication: We will notify you promptly of any changes to your booking or cancellation options due to exceptional circumstances. Stay informed about travel advisories for your destination.

9. Supplier-Specific Policies

• Airline Policies: Each airline has unique cancellation and refund policies, which are communicated during the booking process or available on the airline’s website. These policies supersede our general policy where applicable.
• Multi-Airline Itineraries: For bookings involving multiple airlines, each segment is subject to the respective carrier’s rules. Review all policies to understand cancellation and refund options.

10. No-Show Policy

• No-Show Definition: Failing to check in or board your flight without canceling in advance may result in a “no-show” status. No-shows are typically ineligible for refunds or credits, unless the airline allows exceptions.
• Airline Discretion: Some airlines may offer partial credits or refunds for no-shows under specific conditions. Contact the airline directly for details.

11. Guest Responsibilities

• Communication: You are responsible for promptly submitting cancellation or modification requests and providing accurate booking details. Failure to do so may result in fees or loss of refund eligibility.
• Policy Review: Review the airline’s fare rules and cancellation policies before booking to understand restrictions and potential costs.
• Documentation: Ensure you have valid travel documents (e.g., passports, visas) and comply with airline check-in requirements to avoid no-show penalties.

12. Contact Information

For questions, assistance with cancellations, or refund inquiries, contact our customer support team:

• Email: sales@searchnextflight.com
• Phone: (855) 215-0496

Our team is available to guide you through the cancellation process and provide support based on airline availability and policies.

13. Policy Updates

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our Platform. It is your responsibility to review this policy periodically to stay informed.

Thank you for choosing SearchNextFlight.com for your flight booking needs. We strive to provide a transparent and supportive cancellation process, working closely with airlines to meet your travel requirements.